FAQs

If you want to return/replace a product on Apni Vai Dukan, please follow these steps:

Drop us an email at [email protected]

If you wish to cancel your order before dispatch, kindly drop us an email, your order cancellation request will be fulfilled in next 24 hours of time. (If not dispatched)

We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on nykraa.com or can be in the form of an NEFT transfer to your bank account.

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 15 days of product delivered. You will also have the option to choose refund for the product.

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information.

Go to nykraa.com and select the items you want to purchase. Once you reach our payment page, entre your “e-voucher” in tab “Discount code” payment option. Enter your 10-digit voucher number and click on apply. The EV amount will be deducted from the payable amount. If the amount of your e- Voucher doesn’t cover your order amount, you will be prompted to select an additional payment option.

You can only use 1 e-Gift Voucher per order.

All e- Vouchers expire 90 days from the date of their issuance or depending upon e-voucher.

House no., building no, street number & pin code can be modified. These changes are only possible, before order is at “Pending” stage.

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders.However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting our customer care team.

No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment, before you complete placing an order. You can pay through credit/debit card, net banking, E-voucher or cash on delivery. In case you opt for cash on delivery, you have to pay only the amount mentioned on the invoice (received at the time of delivery).

We regret the inconvenience caused. Please visit our Contact Us page available on website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

No, you are not required to register yourself to shop on Nykraa. You can login as guest and shop unlimited with us. Although, we suggest you to create an account with us. This would help you to store your information with us and you do not have to enter your details every time you shop with us.

Follow these instructions if you face an issue logging in:

• Check your login details. Your username is the e-mail address you used for registration.
• Ensure that your web browser accepts cookies.
• If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page.
• In case the system is undergoing maintenance, please try logging in again after 30 minutes.

If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.

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